Reference

What You Need to Know Before You Use Your Account

These legal terms govern every interaction you have with get2win — from account creation and wallet transactions to how we handle your data and what happens when you raise a dispute.

Account Eligibility RulesData Retention PolicyJurisdiction-Dependent AccessCookie and Tracking TermsContact Rights for Account Holders
get2win What You Need to Know Before You Use Your Account
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Live Chat Open the chat widget from any page in your account dashboard to raise a legal query directly with our support team. Available during platform operating hours.
Email Support For formal written requests — data access, account closure or dispute escalation — send your query to our support address listed in the account Help section.
Account Dashboard Log in and visit the Help or Account Settings section to submit a structured request, including changes to personal data or a request to review your transaction history.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

get2win applies consistent data and security practices across all accounts, regardless of which payment method you use. Here is what that looks like in practice for your account.

Data Retention We keep account data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your stored data by contacting support in writing.
Cookies and Tracking Our platform uses cookies to maintain your session, remember your wallet preference and measure how features are used. You can adjust cookie settings through your browser, though some features may be affected.
Account Security Each login session is protected by OTP verification sent to your registered mobile number. If you notice unauthorised activity, change your password immediately and contact support via live chat.
Requesting Changes To update your registered name, phone number or linked payment method — including your Touch 'n Go eWallet or GrabPay details — submit an account-change request through the dashboard Help section.

Common Legal Questions About Your Account

These are the legal questions we hear most from account holders in Malaysia. If your question is not covered here, reach out through live chat or the dashboard Help section.

These terms apply to every account holder who accesses get2win where local law permits. Access is conditional on eligibility under the law of your jurisdiction at the time of access.

Yes. Submit a written data-access request through the dashboard Help section or by email. We will respond within the timeframe required by applicable law and provide the data we hold.

We retain your data for a period after closure as required under applicable Malaysian law. After that retention period, your personal data is removed from active systems in line with our data policy.

The core account terms remain the same regardless of your payment method. Specific payment conditions — such as minimum amounts or processing steps for Boost, GrabPay or FPX — may apply per transaction.

We notify you through your account dashboard before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms.

Raise a formal dispute through live chat or email. We will review the matter against the terms in force at the time of the relevant transaction and respond with our finding in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.